Introduction to Community Management Guild
Everything at JediSwap revolves around its community. In fact, one of the key differentiators of JediSwap is the way it is being built, in a truly decentralized and autonomous fashion from the very core. The community comprises anyone who creates value for everyone else in the network - users, builders, KOLs, and anyone who is involved with the project in any way. There is no central team. Everything is us and there is no them.
JediSwap wants to create an emotion of common values and ownership. Thus, it is super important that everyone here feels at home. All community members should feel welcomed, engaged, and supported in a very friendly way. This is where community managers pitch in.
Role of community managers
- Activate new members and engage with the community:
- Welcome new members, and activate them by having engaging conversations with them
- Get to know them. Who are they? What do they like?
- How did they find us?
- What do they do?
- Can they help us somewhere?
- Actively engage with community members
- If any member is typing anything in our Discord they are already interested in us. Make them part of the conversations. Engage with them.
- Create a fun and friendly atmosphere in our Discord
- Everyone likes jokes, gifs, and memes. Use all the tools available to keep our Discord fun and easy for others to jump in.
- Help people by addressing their queries by tagging relevant resources and individuals.
- Make your presence feel at Discord
- Discover and empower potential contributors:
- Understand members' interests, skills, and willingness to contribute.
- Figure out if they are aligned with our values of transparency, fairness, and equality and have a long-term vision to build with us.
- If you get good vibes from them, assist them in joining the appropriate guild.
- Help organize community events.
- Think and take the lead on organizing events that boost community engagement
- Help others who are organizing an event
- Help with support tickets:
- Members create support tickets to get help on various things including how to use JediSwap, bugs, contributor program, etc
- Help them with reliable information
- Tag relevant people if you feel you don’t know the right answers or have doubt
- Participate in weekly contributor calls:
- Ensure your active presence is noticed.
- Participate in the discussions
- Keep the community informed with weekly contributor meetings:
- Collect notes from the meeting
- Prepare a summarised announcement to share with the rest of the community on Discord
- This helps people stay up to date with what is happening on JediSwap
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💡 Guild leaders and core community managers rate each community management contributor for each objective at the end of each month. This evaluation is used to assign points in the community management guild.
</aside>
Progression of community managers
Level 0: Aspiring Community Manager(ACM)
Qualification: Individuals who demonstrate interest and undergo screening by Guild Leaders.
Promotion: ACMs are given 2 months to show their commitment towards the community management guild. If they end up earning 50 points in a month based on evaluation from guild leaders they get promoted to CMT.
Demotion: If an ACM doesn’t end up earning 50 points within 2 months, they get demoted from ACM.